Volunteer Opportunity Details:

Volunteer 2-1-1 Call Takers join an on-call telephone response team that assists 2-1-1 staff in answering calls in the event of an incident or emergency affecting one or more Vermont towns.

The Volunteer Call Taker’s role is to establish rapport with the caller and, through assessment and referral skills acquired in our training program, assist the caller in coping with the current situation. 2-1-1 Volunteer Call Takers often assist callers by providing appropriate information and referrals to community resources and services. Volunteer Call Takers may also answer calls from spontaneous volunteers and donors who want to help or donate goods after an incident or emergency affecting Vermont.

Volunteer Call Takers must accurately record all contacts in accordance with
2-1-1 program policies and procedures. Volunteer Call Takers must have an understanding of client confidentiality and agree to follow program policies regarding clients' rights.

2-1-1 Volunteer Call Takers must be at least 21 years of age.
Completion of orientation and training sessions prior to answering calls.

This opportunity is sponsored by: Vermont 2-1-1

We need volunteers who are free at these times Last Minute/Emergency This volunteer opportunity is available to the following types of volunteers Individual Small Group (2-5) Volunteers will work with the following groups Disaster Victims This volunteer opportunity addresses the following social interests Emergency Services

Contact Person: Cathy Nellis, Call Center Manager And Trainer, (802) 861-7849, (email) View all agency contacts

Address:

412 Farrell Street, Suite 200 South Burlington, VT 05403 (See a map)

Details where opportunity can also be performed

Miscellaneous Information

The volunteer is supervised by
	Cathy Nellis, cathy@unitedway.org
Does the volunteer supervise others?
	No
Number of volunteers needed:
	10
Minimum number of hours required (specify per day, week, month, project)
	Depends on the event/emergency/incident
The minimum age for a volunteer is
	21
Is parking available?
	yes
Is there a cost for parking?
	no
Does the agency reimbuse volunteers for parking?
	yes
Does the agency provide meals for volunteers?
	No
Is this volunteer site accessible for those with physical disabilities?
	Yes
Is this opportunity appropriate for court-ordered service?
	No
What screening procedures are required?
	Application, Interview (phone or in-person), References, Confidentiality Statement
Is this opportunity appropriate for a home-bound volunteer?
	No
Is a supervisor readily available to answer volunteers questions?
	Yes
The volunteer work takes place in this county:
	Chittenden County

Last updated on August 3, 2009