Volunteer Opportunity Details:

Crisis Hotline Intervention is the toughest job at Safe Passage. The person in this position deals with clients and victims of domestic violence and sexual assault, calling in for emotional support, referrals to resources as well as help to leave the situation.
In this position volunteers will be working with crisis calls from callers in crisis situations. While many of the calls that come into the hotline are not crisis calls, they are important. Many of the hotline calls are often clients looking to make an appointment with staff or for a myriad of purposes. This is the most important position within Safe Passage and requires committed persons to perform well.

Crisis Hotline Intervention --Job Description – 7/7/08

Supervisor: Crisis Intervention Coordinator

Objective: To assist clients calling the hotline with excellent service.

Duties & Responsibilities:
 Maintain confidentiality.
 Understand and maintain agency policies and procedures.
 Answer hotline.
 Answer door.
 Provide crisis intervention services to clients as needed.
 Provide crisis supplies to clients as needed.
 Provide advocacy services to clients as needed.
 Provide referrals as needed.
 Provide clients with emotional support.
 Accept donations and route to appropriate place.
 Interact with walk-in and shelter clients.
 Interact with community members when donations are brought into the agency.
 Take phone messages for staff.
 Make copies of needed forms.

Qualifications:
 Attend and complete 60+ hours of initial training provided by Safe Passage.
 Attend and complete additional training.
 Strong multi-tasking skills
 Strong organizational skills
 Strong listening skills
 Strong empathy skills
 Cannot be judgmental
 Be dependable and maintain a commitment to the agency.

This opportunity is sponsored by: Safe Passage

We need volunteers who are free at these times Weekdays This volunteer opportunity is available to the following types of volunteers Adults (26-54) Unpaid Interns Adults (55+) Young Adults (18-25) Individual

Contact Person: Amanda Schrems, Volunteer Coordinator, (phone), (email) View all agency contacts

Address:

P.O. Box 621 DeKalb, IL 60115

Web Site: http://www.safepassagedv.org

Last updated on November 5, 2009