Volunteer Opportunity Details:

Certified Ombudsmen help insure quality care for residents of long-term care facilities. Certified Ombudsmen are advocates who visit the residents of long-term care facilities, identifying complaints and concerns. They investigate these complaints and work with the staff of the facilities to resolve problems, advocating from the resident´s point of view.

MAJOR RESPONSIBILITIES: Certified Ombudsmen are resident advocates who investigate and resolve complaints in order to protect the rights, dignity and safety of residents of nursing homes, residential care facilities, adult foster care homes and assisted living facilities.
SPECIFIC DUTIES:
.  Visit with residents, identifying complaints and concerns.
.  Monitor resident care, staffing and building facilities.
.  Investigate all complaints.
.  Work with facility staff to correct problems, using a continuum of problem resolution and advocacy skills.
.  Report all apparent cases of abuse as required by law.
.  Submit reports monthly.
.  Maintain communication with the Office of the Long Term Care Ombudsman.
.  Promote respect and rapport between residents, facilities’ staff and Ombudsman program.
.  Inform residents, families and facility staff about residents’ rights.
.  Maintain confidentiality as required by law.

QUALIFICATIONS AND SKILLS: Good communication and problem-solving skills. Must be assertive and objective. Must be dependable and reliable. Must be 21 years of age or older.
TRAINING AND BENEFITS: Must complete 40 hours of initial training. Must attend six continuing education sessions annually.

TIME COMMITMENT: A minimum of ten hours each month, and a one year commitment.

This opportunity is sponsored by: Long-Term Care Ombudsman

We need volunteers who are free at these times Evenings Weekdays This volunteer opportunity is available to the following types of volunteers Adults (26-54) Young Adults (18-25) Adults (55+)

Contact Person: Kathy Walter, Program Administrator, (phone), (email) View all agency contacts

Address:

Various Locations Douglas County, OR 97470 (See a map)

Web Site: http://www.oregon.gov/LTCO/

Last updated on January 13, 2009